Refund Policy

1. Free trial

Denicotinizer currently offers eligible users a 14-day free trial. No subscription charge is required to use the trial unless you choose to subscribe. The trial begins on first successful login after activation.

2. Subscription charges

Monthly and annual subscriptions are recurring. The price, taxes and total amount are shown by Paddle before you complete checkout.

3. Cancellation

You can cancel a paid subscription through Paddle’s customer portal. Cancellation normally stops the next renewal. Unless a refund or applicable consumer law requires otherwise, access can continue until the end of the already-paid billing period.

4. Refund requests

If you believe a charge was made in error, you were charged after a valid cancellation, or there is another billing problem, contact us promptly at hello@denicotinizer.com. Because Paddle is the merchant of record, refunds are processed through Paddle. We may ask for the email address used for purchase, the transaction reference and a short description of the issue.

5. Consumer rights

This policy does not limit any mandatory refund, withdrawal, cancellation or consumer rights that apply to you under the law of your country. Where those rights apply, they take precedence over this policy.

6. Duplicate or unauthorized charges

Please contact us as soon as possible if you see a duplicate or unrecognized Denicotinizer charge. We will help identify the transaction and coordinate with Paddle where appropriate.

7. Contact

Billing and refund questions: hello@denicotinizer.com.